Refund Policy

REFUND / RETURN POLICY FOR WALK-IN, ON-LINE ORDERING AND CALL IN CUSTOMER


Trices strives to provide the best customer satisfaction therefore we provide the following solutions regarding refunds and returns.  Please feel free to contact us if you have any questions regarding our Refund & Return Policy by calling or email.  If you desire an immediate response, please call the restaurant or the third- party delivery company.  


The preparation of your order may begin immediately after your order has been confirmed, therefore, we cannot accept cancellations once your order has been confirmed with the restaurant.


*ERRORS ON FOOD ORDERS


In the event that you receive food that is different from the items of your confirmed receipt, we sincerely apologize and urge that you call us or your third-party delivery company as soon as you notice that the error with your order.  You may come to pick-up the correct food items.

  • For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
  • For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up.  In all cases, please return the food order in the original container(s) to the lobby.


*FOOD ORDER INCOMPLETE


In the event that you do not receive food that is on your receipt, we apologize and will make it up to you.  Please call us or your third-party delivery service as soon as you notice the food items are not received in your order.  You may cancel the missed food before we prepare it without any question, and we will refund the amount to a Credit Card or we may refund you with a Gift Card or Certificate.

Please note:  Disposable items and silverware are provided as a courtesy. We do not provide discounts, refunds or store credit for missing courtesy items.


*FOOD DISSATISFACTION


We take pride in the authenticity, quality, and taste of our food which are made to order. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances.  

Refunds are not typically provided for food that a guest simply does not like.


*CANCEL ORDER

We cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order is prepared.  We cannot provide any refund or credit for non-food items or beverages.


*Order Cancelled Delivery Partner

It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you.  When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you are expecting the food to arrive.  If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.


*COMPLIMENTARY FOOD

We cannot provide a refund or cash value on any complimentary food.


The restaurant has the ability to deny or refuse service to any customer who abuses any of the Return & Refund Policy. We will not be able to conduct future business with the customer.


*PLEASE NOTE: We strive to prepare and package our pick-up items to preserve the high quality of the food.  Keep in mind the temperature and consistency of some items may vary slightly after being packaged.


* We cannot issue any discount, refund. or credit if 25% or more of the food has been consumed or removed. If the food has been discarded, repackaged, tampered with, or unable to verify origin, we cannot issue any discount, refund or credit.  


Worst case scenario in all situations, we will only prepare a second food order replacement and not a third order replacement.

Trices Cafe and Lounge
 
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